At CookieCutterSTL, we are committed to customer satisfaction and transparency. Our refund policy is designed to protect your purchase while respecting the nature of digital products.
1. Single Design Files (STL Downloads) If you are not satisfied with your purchase of a single downloadable design, you are entitled to a 100% refund. Simply contact us at [your email] within 7 days of your purchase. We may ask for a brief explanation to help us improve, but it is not mandatory.
2. Design Bundles / Packs Design bundles are not eligible for refunds once activated. Upon purchase, your order will enter a review phase, during which we confirm that you understand the contents of the pack. If you have any doubts or questions, please contact us before the pack is activated. Once we verify your understanding and activate the bundle, the purchase becomes final and non-refundable.
We encourage you to read each product description carefully and reach out with any questions before completing your purchase.
For any refund inquiries, please email us at cookiecutterstl@gmail.com